Cancel, invoices, and managing your subscription.
Cancel in one click and keep your plan until your paid period ends. Switch between Pro and Outreach in place. Invoices live in the Paddle billing portal.
Cancelling
Billing → Cancel subscription → confirm. You keep everything in your plan, Pro or Outreach, until the end of the period you already paid for, and you're never charged again. No forms, no chat with a retention bot.
Switching between Pro and Outreach
If you pay for Pro and want Outreach, or the other way round, open Billing and press Upgrade to Outreach on the Outreach card or Switch to Pro on the Pro card, then confirm. The change is made to the subscription you already have, at once: Paddle charges or credits the difference for the rest of the current period, you stay on the same billing cycle (monthly or yearly) so your renewal day stays the same, and the new plan applies the moment you confirm. Switching away from Outreach releases your tracking domain: new emails go back to the shared host, and emails already sent through the domain stop recording opens. A subscription with a cancel already scheduled can't be changed until it ends.
Invoices and payment method
Paddle emails you a receipt after every payment; that is your invoice. For a past invoice (PDF) or to update your card, go to Billing → Manage billing (under Billing history), which opens Paddle's hosted portal. Paddle is the merchant of record, so invoices come from them.
After cancelling, your data stays; you just drop to the free plan's limits (like 30-day history) when the paid period ends. Upgrade again anytime and Pro history is back. If you were on Outreach, your tracking domain is released when the paid period ends: new emails go back to the shared host, and emails already sent through the domain stop recording opens.