Troubleshooting.
When something doesn't look right, start here.
Opens aren't showing upThe four things to check, in order: pairing, images, timing, and which account sent it.Checkmarks disappeared from GmailUsually one refresh away: reload the Gmail tab, especially after an extension update.It says opened, but they say they didn'tUsually a machine we can identify — check the timeline first, then send us the case.Using multiple Gmail accountsEach account pairs separately and keeps its own dashboard. Tracking never crosses accounts.Contact supportA real human reads [email protected] — usually replies within a day.