Troubleshooting.
When something doesn't look right, start here.
Using MailViewed next to another email trackerTwo trackers can't both control Gmail's Send button. MailViewed steps aside so your email always goes out; turn one tracker off to track with MailViewed.Opens aren't showing upThe four things to check, in order: pairing, images, timing, and whether the compose pill said Tracking on.Checkmarks disappeared from GmailUsually one refresh away: reload the Gmail tab, especially after an extension update.It says opened, but they say they didn'tUsually a machine we can identify — check the timeline first, then send us the case.Using multiple Gmail accountsEach account pairs separately and keeps its own dashboard. Tracking never crosses accounts.Contact supportA real human reads [email protected] — usually replies within a day.Tracking is paused on this account: what it meansYour emails still send and nothing is lost. Why MailViewed pauses tracking on an account, what you'll see, and how to get it back.